Scale your property portfolio without
losing control.
Most property firms underestimate what missed enquiries cost monthly.
Inbox Overview
"Hi, is the 2-bed apartment at Maple Ridge still available? Would love to view it this week."
DigitalNur Assistant
ActiveViewing Booked
Sarah Mitchell • Maple Ridge
Enquiries are captured instantly from all channels.
What Are Missed Enquiries Costing Your Firm?
Estimate monthly revenue loss caused by delayed responses, weak follow-up, and enquiry gaps.
Losing just 3 enquiries monthly could mean £54,000 in yearly lost revenue.
(based on an average £1,500 deal value)
Operational Support Across The Resident Journey
DigitalNur helps property firms reduce operational pressure across maintenance, lettings, resident communication and payment flow.
Maintenance Coordination
Handle maintenance requests, contractor updates and resident communication without scattered follow-up.
Lettings & Enquiries
Keep viewing enquiries organised, responsive and moving without opportunities slipping through.
Resident Payments
Support smoother payment reminders, resident communication and visibility around outstanding balances.
Built to keep growing property operations under control.
"We put proper structure around resident questions, maintenance requests, and viewing enquiries. Everything is assigned clear ownership so your team faces less pressure, and nothing gets missed or delayed."
We implement a structured support layer designed specifically for property teams. It brings all communication into one organised flow with complete visibility across your operation.
Centralised Communication
All resident, tenant, landlord, and enquiry conversations in one place.
Clear Ownership
Every request, enquiry, and task has clear responsibility.
Consistent Progression
Nothing sits still. Enquiries and requests keep moving to resolution.
Viewing Enquiry: 2-Bed Apartment
14 Park Lane · Assigned to Sarah M.
Maintenance: Boiler Issue
Flat 4, Grove Rd · Contractor Dispatched
Resident Query: Parking Permit
Apt 7 · Responded · Waiting on tenant
Landlord eSignature Received
Tenancy Agreement · Move-in: 1 May
Concierge: After-hours heating query
Resolved automatically at 23:45
The Day-to-Day Reality
As portfolios scale, the manual overhead of managing resident enquiries becomes a bottleneck. Without structure, daily pressure builds and operational risks naturally increase.
Scattered Channels
Resident enquiries coming in across WhatsApp, email, portals, and phone calls, making it impossible to see the full picture.
Overlapping Tasks
Communication spread across platforms, leading to team members duplicating maintenance work or assuming someone else has it covered.
Lack of Visibility
No clear way to track active, pending, or unresolved requests. Important follow-ups naturally slip through as portfolio volume grows.
Delayed Responses
Without a central system, urgent resident or landlord queries sit unanswered, affecting your firm's reputation and service quality.
Where Operational Pressure Shows Up
The pressure seen inside growing property firms rarely comes from one single issue. It comes from everything needing attention at once. It builds across maintenance handling, resident communication, visibility, follow-up and day-to-day coordination.
Block Management
Reduce resident back-and-forth and maintenance pressure across managed blocks.
Coordinate maintenance requests, contractor updates, resident communication and issue escalation without relying on scattered inboxes and manual chasing.
Student Accommodation
Handle high-volume resident communication without overwhelming your team.
Support move-ins, maintenance requests, late payment reminders and day-to-day resident communication through structured workflows and always-on support.
Maintenance Coordination
Keep maintenance requests visible, organised and moving forward.
Capture issues properly, route requests to the right people, update residents automatically and reduce the operational pressure caused by constant back-and-forth.
Future-ready features include: Resident Hub access, maintenance tracking, secure document sharing, payment reminders and centralised communication.
Give your residents a single place for everything.
Reduce inbound calls and emails by giving tenants a dedicated portal to log repairs, track job progress, access documents, and handle rent payments independently.
Maintenance Tracking
Residents log issues with photos and track the exact status without calling for updates.
Document Storage
Keep tenancy agreements, gas safety certificates, and inventory reports in one secure place.
Payment Support
Make it easy for residents to check balances, request payment links, and confirm transfers.
Resident Hub
A simple place for residents to report issues, upload documents and stay updated.
Report Maintenance
Log a repair request with photos.
Upload Documents
Submit signed ID or contracts.
Check Status
View progress on open requests.
Payment Support
Request help with rent queries.
Maintenance Tracker
Track the progress of your open repair requests.
Boiler pressure issue
Reported 2 days ago
Request Received
Issue details and photos submitted successfully.
Reviewed by Property Team
Assigned to heating specialist.
Contractor Contacting You
Mike's Plumbing will call to arrange access.
Issue Resolved
Awaiting completion confirmation.
My Tenancy
Your tenancy details, documents and key dates.
Flat 14B, Maple House
Maple House Properties Ltd
Deposit Protection
£1,875 protected with TDS
What your current setup is costing you each month.
You could be losing
per month
This reflects what's currently slipping through.
A dedicated layer that never sleeps.
DigitalNur includes a built-in 24/7 concierge layer that handles routine communication, reducing pressure on your team during the day and after hours.*This is an additional paid service
Routine Queries
Handles common tenant questions about maintenance, parking, or utilities instantly.
Booking Support
Manages booking-related questions and scheduling for short-term rentals and viewings.
General Requests
Processes everyday requests from guests or tenants, ensuring they feel heard and valued.
Concierge Support
Always Active
Professional, responsive, and always on brand.
Real Outcomes for Real Firms
DigitalNur isn't just about efficiency, it's about building a foundation for sustainable growth without compromising on resident service quality.
Less Chasing
Clear ownership and automated tracking mean you spend less time chasing updates and more time managing your portfolio.
Clearer Operations
A standard operating procedure that actually works. Every team member knows exactly which resident or maintenance task they own.
Improved Organisation
Your entire portfolio's communication history and request status, organised and visible to the whole team in one place.
Operational Scalability
Handle significantly more enquiry and maintenance volume without adding headcount or increasing daily pressure.
Trusted by Property Professionals
See what firms using DigitalNur say on Google.
8 reviews on Google
"I manage more than 40 properties and they really make my days easier. DigitalNur helps us manage everything flawlessly. Keep up the wonderful work!"
Sasha B.
5 months ago
"As a real estate agent, automation and fast response times are everything — and that's exactly where DigitalNur made a difference for my business. They helped me implement systems that handle lead capture, instant responses, and follow-ups automatically. Every potential client now gets an immediate, professional response, which has noticeably increased my conversion rate. What stood out most is how they simplified everything — they built a system that actually works day-to-day without needing constant management. Since working with DigitalNur, I'm spending less time on repetitive tasks and more time closing deals."
Teodor Veliu
Yesterday
"DigitalNur completely fixed our enquiry handling and follow-up gaps. The operational mess that shows up as portfolios grow is now a thing of the past."
Marcus T.
2 months ago
The Choice is Simple
Continue managing the operational pressure manually, or implement a structured system built for portfolio growth.
AThe Current Path
- Managing enquiries across multiple channels
- Fragmented tenant communication and missed follow-ups
- Maintenance request overload and unclear ownership
- Operational chaos as portfolios scale
- Slow response times damaging firm reputation
BThe DigitalNur System
- Structured handling of all resident enquiries
- Everything in one organised, visible flow
- Absolute ownership of every maintenance task
- Consistent progression from enquiry to outcome
- Scalable operations without increased team stress
Implementation & Support
Each setup is tailored to how your business currently operates.
Most firms invest between £3,500–£7,500 to implement a structured system. This is followed by ongoing monthly support to maintain, optimise, and ensure everything continues running properly as your volume grows.
A structured operation where nothing sits, nothing overlaps, and everything moves forward without constant input from your team.
Built on a proven, industry-standard foundation, designed to be stable, secure, and reliable as your business grows.
See how DigitalNur works in practice for your firm.
Book a walkthrough to see the system in action and understand how we can bring clarity to your operations.
Are we a good fit?
About you,
- Established agency or property management firm (2+ years)
- Managing consistent enquiry volume
- Handling £2K–£10K deal values
- Full Setup & Onboarding
- Open to improving how deals are handled behind the scenes
Best suited for growing property firms handling consistent enquiry volume