Privacy Policy

Effective Date: [24/04/2024]

At DigitalNur, your privacy and data security are of the utmost importance to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website and services.

1. Who We Are

DigitalNur is a business growth and automation platform operated by Tayyah Group Ltd, based in 128 City Road, London, EC1V 2NX. United Kingdom, with an operational branch in Doha, Qatar.

We serve clients globally and are committed to safeguarding the privacy of all users. For data protection purposes, DigitalNur is the Data Controller. We process and store your data in accordance with the UK General Data Protection Regulation (UK GDPR), EU GDPR, U.S. privacy laws, and other applicable global standards.

2. Data We Collect

We may collect and process the following categories of personal and business information:

• Identification Data (e.g. full name, business name)
• Contact Data (e.g. email, phone number, address)
• Technical Data (e.g. IP address, browser type, device information)
• Usage Data (e.g. how you use our platform and services)
• Transaction Data (e.g. payment and billing information)

All payment data is securely processed by Stripe, our third-party payment processor. We do not store payment card details directly.

3. Purpose of Data Collection

We collect and use your personal data for the following purposes:

• To register and manage your account.
• To deliver our services and support your business.
• To process billing and manage subscriptions.
• To monitor platform performance and security.
• To comply with legal or regulatory obligations.
• To send service-related communications (marketing communications are strictly opt-in).

We never sell or rent your data to third parties.

4. Your Rights Under GDPR and Global Laws

You have the right to:

• Access the personal data we hold about you.
• Request corrections or updates.
• Request deletion of your data ("right to be forgotten").
• Object to data processing in certain circumstances.
• Withdraw consent at any time for marketing emails.
• File a complaint with a supervisory authority.

To exercise your rights, please contact: privacy@digitalnur.com

5. Data Security

We implement robust security measures, including:

• End-to-end encryption.
• Secure socket layer (SSL) connections.
• Regular server monitoring and system updates.
• Access control and confidentiality agreements for all staff.

Your data is stored securely and only accessible by authorised personnel.

6. Data Retention

We retain your personal data only as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. Upon account cancellation, you may request full data erasure.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and monitor site performance. You can manage cookie preferences via your browser settings.